A new, autonomous era of AI is emerging. Several experts in the technology sector will discuss how agent AI is poised to revolutionize how people work and interact with technology.
Unlike the generator AI, agent systems are autonomous. This means that you can make positive decisions and take action. While it may sound like the beginning of a robot revolutionary film, Agent AI is becoming more and more common in modern workplaces.
It is probably not surprising that many organizations are beginning to integrate agent AI into their technology stacks, taking into account the benefits it offers. As Jim Chappell, the global head of AI and advanced analytics at Aveva, said, “The operational benefits of agent AI are difficult to overlook.”
“The technology can now be integrated as an extension of the existing industrial technology stack and can be used to increase human production,” he explained.
“The implementation can bring about a more scalable digital infrastructure, improve risk visibility and speed up decision-making cycles. All of these contribute to reduced downtime and increased operational resilience.”
Mark Williams, Managing Director of Workjam, added: “The evolution of agent AI allows organizations to use AI as their task assistant, allowing them to leverage AI to coordinate and create architects more complex operations.
“By adopting such technologies, organizations can strengthen their workforce by enabling more agile decision-making, increasing operational efficiency, and reducing the cognitive load of unnecessary management tasks. The urgency of agent AI operations is only growing as labor shortages, economic pressures and evolving customer expectations continue.”
Industry Use Cases
This technology is not limited to specific industries as it offers a variety of benefits and there are different ways to utilize agent AI. Williams reflects on his experience with industries employing frontline workers, such as retail and hospitality, and how Agent AI can be transformative.
He noted the ways in which these workforces are often overlooked when it comes to new technology and digital transformation initiatives, saying, “Frontline employees are left to deal with manual processes and outdated tools, waste valuable time, especially among managers.
“The introduction of agent AI will mark frontline transformative shifts and enable systems that not only respond to prompts, but act autonomously, understand context, and seamlessly integrate workflows across previously different systems.”
When it comes to the logistics industry where markets change quickly and organizations need to adapt quickly, Blue Yonder’s senior industrial strategy director Roy Bridgland recognizes:
“AI Agent and Agent-Driven Workflows are set up to increase planner productivity and enable organizations to respond quickly to disruptive events, allowing their supply chain strategy to stay on track.”
On the other side of the spectrum, Russell Gamon, the typical workforce of a tax system, is Russell Gamon, Chief Solutions Officer of the tax system, explains how accountants can also benefit agent AI.
“Working with the portrait of an experienced tax professional, Agent AI can understand the context, identify anomalies, and take appropriate next steps to execute them autonomously.”
The end of the human worker?
Given the ability to think autonomously and make independent decisions, it is not surprising that the rise of agent AI is driving concerns about AI that will replace humans. In fact, AI agents pose the threat of replacing the entire team and department, and can even work together to teach each other new skills and knowledge.
Gammon said: “Agent AI can also train other agent AI models. This feature allows you to deploy specialized agents that are deeply trained in a particular role. This ‘expert’ agent can monitor and guide other agents, perform the same tasks, flag errors, and suggest fixes. ”
However, he argues that this will not permanently eradicate the needs of people in the workplace. “The autonomy of AI agents may seem more realistic to jobs, but early evidence suggests that they actually increase employment numbers.
Chapel added: “Human surveillance is always essential to clarify, adjust and refine the insights and actions generated by AI. AI is essentially a digital twin of humanity. Striking the right balance between automation and human judgment is key to making safer and more effective decisions.”
We may not hand over work to AI, but the rise of agent AI will change the workplace in the way we are used to today. It’s not a robot revolutionary film, but in five years, you can consider AI agents as your colleagues.
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