Today, security, IT, and engineering teams are under constant pressure to accelerate results, reduce operational burden, and unlock the full potential of AI and automation. But just investing in tools isn’t enough. Despite 70% of employees citing freeing up time for high-value work as their primary motivation for AI automation, 88% of AI proofs of concept are never deployed into production. Real impact comes from intelligent workflows that combine automation, AI-driven decision-making, and human ingenuity into seamless processes that work across teams and systems.
This article focuses on three use cases across security and IT that serve as powerful starting points for intelligent workflow programs. For each use case, we share pre-built workflows that connect directly to your existing technology stack while allowing automation to address real-world bottlenecks in your organization. These use cases are a great starting point to help you put theory into practice and achieve tangible benefits from day one.
Workflow #1 Automatic phishing response
For security teams, responding to phishing emails can be a time-consuming and burdensome process, given the number of alerts and the sophistication of phishing attacks. Streamline phishing analysis with automated workflows, giving security teams of all sizes back time to focus on more important issues and alerts.
The first workflow, Analyzing Phishing Email Senders, URLs, and Attachments, uses VirusTotal, URLScan.io, and Sublime Security to analyze important aspects of phishing emails, including attachments, website behavior, email sender reputation, and detection rule matches. All results are then consolidated and displayed on the Tines page, which can be emailed for archiving or further analysis.
Workflow #2 Agent for IT Service Request Automation
IT service desks are often overwhelmed with time-consuming and repetitive requests such as password resets, software access provisioning, hardware troubleshooting, and account management. These tasks take valuable technical resources away from strategic efforts. By deploying AI agents to handle these routine service requests, organizations can dramatically reduce response times from hours to seconds, increase the likelihood of 24/7 availability, and free up IT teams to focus on complex problems that require human expertise.
The Automate IT Service Requests with Slack and Agents workflow creates an AI agent that categorizes and processes IT service requests. Workflows from Slack messages separate requests into three categories: password reset, application access, or other actions. Each request is handled by a professional agent.
The Password Reset Agent validates the user identity and administrative relationship before processing. The application request agent identifies the correct application owner and facilitates access. Responses are processed in Slack, creating self-service flows that reduce manual IT involvement and empower teams to decide when AI is working and when humans can stay informed.
Workflow #3 Vulnerability Monitoring and Management
Security teams face a constant stream of newly revealed vulnerabilities. CISA’s catalog of known and exploited vulnerabilities is continually updated as threat actors actively weaponize critical flaws. Automating the connection between vulnerability intelligence feeds and asset inventory turns this reactive scrambling into proactive rather than reactive defenses. By automating the vulnerability detection process, security teams can reduce response times from days to minutes and prioritize patching efforts based on real rather than theoretical risks.
Without automation, organizations will rely on manual monitoring of security information, time-consuming spreadsheet comparisons between vulnerability databases and asset inventories, and delayed communications that leave critical gaps unresolved while attackers move at machine speed. The result is increased breach risk, non-compliance, and manual triage instead of strategic threat hunting and remediation.
The new CISA Vulnerability Check workflow monitors CISA vulnerability RSS feeds and checks for vulnerable systems using the Tenable Vulnerability Management platform. If a vulnerability is detected, a message will be sent via Microsoft Teams.
Intelligent workflows that keep humans informed
Intelligent workflows are about empowering people, not replacing them. The three workflows above demonstrate how to quickly move from isolated automation to connected, intelligent systems that blend AI, integration, and human oversight to solve real-world operational problems.
Whether it’s responding to security threats, streamlining IT requests, or increasing risk visibility, these pre-built workflows provide a practical, production-ready foundation that can adapt and scale as your needs evolve.
Tines’ intelligent workflow platform integrates automation, AI agents, and human control to reduce repetitive “grunt work”, increase execution speed, and free teams to focus on higher-value work. At the same time, we ensure governance, integration, and scale so pilots don’t stall before they realize real value.
Get started today with one of these prebuilt workflows, or another from our extensive story library. Prove value directly and use it as a blueprint to scale intelligent workflow programs that drive meaningful impact across your organization.
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