Mash Media announces a new partnership with Message Matrix and will be introducing the AI-powered Whatsapp Concierge to the upcoming International Confex Events 2025 show. The collaboration aims to improve attendance engagement and streamline event management with innovative technology.
Message Matrix’s AI Concierge provides real-time, personalized support to participants, providing accurate information about event schedules, exhibitors and more via WhatsApp or SMS. It guarantees quick response to queries about sessions, speakers, and locations, providing targeted messaging with reminders and updates, engagement and ROI boost.
The AI Concierge also continues to inform participants about local recommendations regarding networking events, social activities, dining, accommodation and attractions. Open 24/7, it answers all attendee questions, from travel times to amenities, and enhances the overall event experience.
Key features of the AI platform:
broadcast
Notify your audience of targeted communications and deliver personalized updates, sponsorship messages, and emergency announcements directly to your mobile phone. Seamless integration
Solutions available through WhatsApp or SMS do not require downloads or complex setups. Participants can scan the QR code to access everything the event has to offer. Message analysis
You can continually improve and optimize your event to gain valuable insight into attendee interests, general questions and engagement patterns. AI Concierge – Enhance participants’ support with a multilingual AI concierge that provides instant, accurate event information, from schedules to exhibitor locations.
The CEO and founder of Message Matrix’s Douglas Orr commented on the partnership: We are particularly excited to showcase how AI solutions, including Exhibitor Plus, can enhance the overall event experience. This collaboration with Mash Media marks the beginning of a transformative journey reshaping how the events industry approaches digital engagement not just Confex, but across the entire show portfolio. ”
Message Matrix will also sponsor the event Tech Theater and will hold a session entitled “Fireside with Message Matrix” from 3:40 to 4:10.
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