Germany-based high-tech innovator Hivr.ai has launched Mandy, an AI-powered telephone agent for meetings and group sales.
The Radisson Hotel Group has already signed a commercial agreement to integrate technology.
Using Agent AI, Mandy integrates with your hotel or venue CRS to handle daily inbound and outbound calls 24/7. The tool can also capture and qualify leads in over 50 languages, spin potential customers back together, and provide customer support with natural, human-like communication.
“We’re committed to providing a range of services to our customers,” said Felix Undeutsch, CEO and co-founder of HIVR. The problem is that hotels own with inefficient admin work and outdated manual processes, and the sector is not innovated as quickly as other areas of online travel. Mandy is the latest tool to help hotels save time, increase efficiency and add a personalized touch to meetings and group events. ”
Mandy quickly turns email enquiries into real-time connections, quickly invoking event planners to clarify missing details such as budgets, guest info, F&B needs. It then updates the hotel system to free up time for high-value customer interactions and ensures calls are not missed.
A commercial for the Gianni Di Fede Global Senior VP Commercial of Radisson Hotel Group said: Expanding our partnership with HIVR.AI, AI’s voice agents are a natural next step and a valuable addition to driving Lead Automation. Combined with email AI, it further increases the speed and efficiency of your customer journey. ”
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