According to a new survey in the Consumer Report, the most unissential EV charging network in the United States is currently built by Tesla and Libian.
The publication surveyed 1,230 owners about their experience with EV charging between March 2024 and February 2024, with only 4% of respondents saying they had experienced problems with Tesla’s supercharger network. Only 5% said they experienced problems using Rivian’s Adventure Network Charger.
The owner has had the worst experience with Shell’s recharge network, reporting 48% of the time issues. Evgo and Blink chargers are equally troubling, with owners experiencing 43% and 41% of problems, respectively. Other well-known networks also did not perform very well. Owners have recorded 35% time on Elertify America and 24% time on ChargePoint chargers. Rivian and Tesla were the only single-digit networks.
According to Cox Automotive, EVS accounted for more than 8% of vehicle sales in the US last year, marking lower sales growth rates, but overall volume is still rising. While people are increasingly embracing electric vehicles, it is clear from a survey in consumer reports that many charging networks are intended to support delayed adoption. Representatives from Shell, Evgo, Blink, Electrify America and ChargePoint did not immediately respond to requests for comment.
Consumer Reports states that the most common reported issues on all networks have to do with making payments and the charging station hardware itself, especially on the screen.
“By calling broken screens, payment issues, and slow charging power, community members are responsible for charging networks and are crowdsourced data that improves driver experience with public charging.”
Tesla has been building a supercharger network for over a decade, so it’s no surprise that it has launched many of the issues that plague many of these other companies. And that’s great news for non-Tesla EV owners or future buyers. Because the company has essentially opened a supercharger network in all other electric vehicles.
What’s a little surprising is that Libian clearly matches Tesla when it comes to reliability, at least based on the experiences of these respondents. So you’re off to a great start at the first 100 stations. However, it is up to Libian to maintain its quality as they are looking to build the other 500 stations they planned for North America.
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