Last year, Klarna announced an important initiative to leverage internally developed AI systems powered by Openai.
This isn’t about the sky for buying now, paying the giant later. Not only has the company terminated its expensive contract with Salesforce CRM, it has also cut down on employment efforts and allowed AI to do some of the work previously done by humans.
Klarna announced Monday that reliance on AI is driving the company’s significant efficiency. The company’s latest finances show that revenues reaching $1 million from $575,000 per worker a year ago. The company claims that most features have become more efficient thanks to AI efforts, but the biggest financial impact was a significant reduction in customer service costs.
Klarna said last year it planned to replace nearly 700 full-time customer service contractors with AI chatbots. However, last week, the company said its customers have the option to talk to human agents again.
In March, the Swedish company filed paperwork for the highly anticipated US IPO. Klarna postponed these plans last month due to stock market volatility caused by President Trump’s tariff announcement.
Although revenues increased by 13% to $701 million in the first quarter of 2025, the company did not provide a timeline to resume its IPO plans.
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